Last updated: January 2024
Our Commitment to Data Protection
fuchsia-birch is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we protect your personal data and outlines your rights under these regulations.
Data Controller
fuchsia-birch is the data controller responsible for your personal data. This means we determine the purposes and means of processing your personal information.
Contact details:
fuchsia-birch
17 Castle Gate
Nottingham, NG1 7AQ
United Kingdom
Email: [email protected]
Legal Basis for Processing
We process your personal data on the following legal bases:
Contract Performance
Processing necessary to fulfil our contract with you, including arranging travel bookings and providing requested services.
Legitimate Interests
Processing necessary for our legitimate business interests, such as improving our services and maintaining security, where these interests do not override your fundamental rights.
Legal Obligation
Processing necessary to comply with legal requirements, such as financial record-keeping and responding to lawful requests from authorities.
Consent
Where we process data based on your consent (such as marketing communications), you have the right to withdraw consent at any time.
Your Rights Under GDPR
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. This is commonly known as a "subject access request." We will respond within one month of receiving your request.
Right to Rectification
You have the right to request that we correct any inaccurate personal data or complete any incomplete data we hold about you.
Right to Erasure
Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You have the right to request that we limit the way we use your personal data in certain circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or significant effects on you.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided above. We may need to verify your identity before processing your request. We will respond to all legitimate requests within one month, although we may extend this period by two months for complex or multiple requests, in which case we will notify you.
Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication procedures
- Regular security assessments
- Staff training on data protection
Data Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities or adequacy decisions.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for seven years for legal and financial compliance purposes.
Data Breaches
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours where feasible. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Changes to This Information
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.